We do our best to get all orders out within 1-2 business days from our warehouse. Transit times are listed below and are estimated on business days. We offer free standard shipping. For expedited shipping please contact us.
All of our products are carefully packaged and shipped. We do everything we can to ensure your order will arrive in perfect condition. In rare occasions, outside of our control, an item may show up with damage incurred while in transit.
Please inspect the box and contents for any visible sings of damage before signing and accepting the shipment. If you find any damage to the package or its contents, please refuse the shipment. You can do this telling the shipper you are "Refusing due to damage."
If you have signed or accepted the shipment, and then notice damage to your product, you have three (3) business days from the date of delivery to file a claim. Claims filed outside of this window may result in the customer being responsible for shipping charges. To file a shipping damage claim, contact us.
All products at GILI Sports are covered by our 60 Day Guarantee. You have 60 days from the date of purchase to out our products. If you are unsatisfied for any reason you may return your items for a full refund. A 20% restocking fee (per item) applies. To file a return under our 60 day guarantee, please contact us.
All returns must be in their original packaging. Any missing items will delay the refund process.
Once we receive the item at our warehouse we will refund you, less restocking fees. Refunds may take 2-6 business days for a credit to appear on your statement.
Limit one return within 180 days per customer.
An additional $50.00 per board will be charged for board returns from Alaska or Hawaii.
If you don’t have the box we shipped your paddle board in, any box that fits the board and all accessories will work. Most large sporting good stores and home improvement stores will have the boxes or cardboard you need to safely pack the board. Shipping Stores will often help you pack your items as well.
Throughout the year GILI Sports may run sales and promotions. Prices on all products throughout the year may vary. If you purchase one of our products and the price changes within 30 days of purchase, we refund you or provide an online store credit for the difference of the item. Please contact us to request a price guarantee claim.